Managing Service Level Quality : Across Wireless and Fixed Networks
Peter (Hutchison 3G UK Ltd) Massam
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Measuring Customer Service Effectiveness
Sarah Cook
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Nincompoopery : Why Your Customers Hate You--and How to Fix It
John R. Brandt
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The Hidden Wealth of Customers : Realizing the Untapped Value of Your Most Important Asset
Bill Lee
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The Customer Loyalty Pyramid
Michael Lowenstein
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We : The Ideal Customer Relationship
Steve Yastrow
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Building a Successful Customer-service Culture : A Guide for Library and Information Managers
Maxine Melling
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Legendary Service: The Key is to Care
Ken Blanchard
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Managing Customer Relationships on the Internet
Dharma Deo Sharma
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Matrix Methods : Applied Linear Algebra
Richard (Fairleigh Dickinson University, NJ, USA) Bronson
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Customer Service Marketing : Managing the Customer Experience
Edwin N. (Rochester Institute of Technology, USA) Torres
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Designing and Delivering Superior Customer Value : Concepts, Cases, and Applications
Art (Nova Southeastern University, Fort Lauderdale, USA) Weinstein
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The Practical Guide to Achieving Customer Satisfaction in Events and Hotels
Philip (Edge Hotel School, University of Essex, UK) Berners
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Better Customer Service : Simple Rules You Can Apply Today
Edward C. Brewer
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Strategic Customer Management : Strategizing the Sales Organization
Nigel F (Professor of Marketing and Strategy, Warwick Business Piercy
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Brand, Label, and Product Intelligence : Second International Conference, COBLI 2021
Joseph Kaswengi
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Optimistic Marketing in Challenging Times: Serving Ever-Shifting Customer Needs : Proceedings of the 2022 AMS Annual Conference, May 25-27, Monterey, CA, USA
Bruna Jochims
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Customer Success Management : Helping Business Customers Achieve Their Goals
Michael Kleinaltenkamp
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Advances in National Brand and Private Label Marketing : 10th International Conference, 2023
Juan Carlos Gazquez-Abad
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Trust, Institutions and Managing Entrepreneurial Relationships in Africa : An SME Perspective
Isaac Oduro Amoako
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Effective Complaint Management : The Business Case for Customer Satisfaction
Bernd Stauss
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Social Commerce : Consumer Behaviour in Online Environments
Rosy Boardman
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Information Obligations and Disinformation of Consumers
Gert Straetmans
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Call Center Continuity Planning
Jim Rowan
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