The Relationship Economy : Building Stronger Customer Connections in the Digital Age
John R Dijulius
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The Customer-Base Audit : The First Step on the Journey to Customer Centricity
Peter Fader
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The Swipe-Right Customer Experience : How to Attract, Engage, and Keep Customers in the Digital-First World
Sanna Eskelinen
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Customer Success Management : Helping Business Customers Achieve Their Goals
Michael Kleinaltenkamp
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Close for Life: The Real Estate Agent's Guide to Creating Satisfied Customers that Only Do Business with You
Josh Cadillac
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Unforgettable : The Art and Science of Creating Memorable Experiences
Phil Mershon
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The Hospitality Mentality : Create Raving Fans Through Your Guest Experience
Josh Liebman
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The Unsell : Sales Techniques for The Modern Buyer
Michael Tuso
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Celebrity Service
Geoff Ramm
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Microsoft Dynamics CRM 4 For Dummies
Joel (Computer Control Corporation, Bloomfield, Connecticut) Scott
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Designing the Customer-Centric Organization : A Guide to Strategy, Structure, and Process
Jay R. (Center for Effective Organizations at the Universit Galbraith
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Practical Zendesk Administration 2ed
Stafford Vaughan
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Large Group Interventions : Engaging the Whole System for Rapid Change
Barbara Benedict Bunker
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Strategic Customer Care : An Evolutionary Approach to Increasing Customer Value and Profitability
Stanley A. Brown
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Successful Customer Service : Get Brilliant Results Fast
Pauline Rowson
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CRM Handbook, The : A Business Guide to Customer Relationship Management
Jill Dyche
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Net Worth : Shaping Markets When Customers Make the Rules
John Hagel
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Business Process Mapping : Improving Customer Satisfaction
J. Mike Jacka
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How to Start and Run a B&B, 4th Edition
Stewart Whyte
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SugarCRM For Dummies
Karen S. (Boca Raton, FL) Fredricks
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CRM at the Speed of Light, Fourth Edition
Paul Greenberg
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Beyond the Familiar : Long-Term Growth through Customer Focus and Innovation
Patrick (London Business School) Barwise
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Marketing to the Ageing Consumer : The Secrets to Building an Age-Friendly Business
D. Stroud
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Rules to Break and Laws to Follow : How Your Business Can Beat the Crisis of Short-Termism
Don (President and Founder of Marketing 1:1, Inc.) Peppers
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