Magnetic Service
Chip R. Bell
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Games Companies Play : An Insider's Guide to Surviving Politics
Gerry (The Red Marketing Company, UK) Griffin
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The Hidden Wealth of Customers : Realizing the Untapped Value of Your Most Important Asset
Bill Lee
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Nincompoopery : Why Your Customers Hate You--and How to Fix It
John R. Brandt
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The 8 Laws of Customer-Focused Leadership : New Rules for Building A Business Around Today’s Customer
Blake Morgan
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Delivering Fantastic Customer Experience : How to Turn Customer Satisfaction Into Customer Relationships
Daniel Lafreniere
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How to Deal with Difficult Customers : 10 Simple Strategies for Selling to the Stubborn, Obnoxious, and Belligerent
Dave (LearnToLead.com) Anderson
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The Cult of the Customer : Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists
Shep Hyken
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Fabled Service : Ordinary Acts, Extraordinary Outcomes
Bonnie Jameson
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How to Talk to Customers : Create a Great Impression Every Time with MAGIC
Diane Berenbaum
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We : The Ideal Customer Relationship
Steve Yastrow
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Customer Astonishment : 10 Secrets to World-Class Customer Care
Darby Checketts
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The Umami Strategy : Stand Out by Mixing Business with Experience Design
Aga Szostek
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Outstanding! : 47 Ways to Make Your Organization Exceptional
John G. (John G. Miller) Miller
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The Unsold Mindset : Redefining What It Means to Sell
Colin Coggins
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When Customers Think We Don't Care
Richard Buchanan
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Contagious Selling: How to Turn a Connection into a Relationship that Lasts a Lifetime
David Rich
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Legendary Service: The Key is to Care
Ken Blanchard
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The Big Book of Customer Service Training Games
Peggy Carlaw
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Inspire : How to keep your customers when your competitors can't
Jim Champy
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Customer Oriented Behaviour
Svafa Gronfeldt
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Contact Center Management : From Complaint Department to Value Center
Jan Smets
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The Trade Technician's Soft Skills Manual
Steve Coscia
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At Your Service : How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques
Frank Eliason
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