Customer Centricity : Focus on the Right Customers for Strategic Advantage
Peter Fader
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Delivering Fantastic Customer Experience : How to Turn Customer Satisfaction Into Customer Relationships
Daniel Lafreniere
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The Gold Standard : Giving Your Customers What They Didn't Know They Wanted
Colin Cowie
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Customer Experience 3.0 : High-Profit Strategies in the Age of Techno Service
John A. Goodman
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Net Privacy: A Guide to Developing & Implementing an Ironclad ebusiness Privacy Plan
Michael Erbschloe
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Ten Principles Behind Great Customer Experiences, The
Matt Watkinson
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The Pricing Model Revolution : How Pricing Will Change the Way We Sell and Buy On and Offline
Danilo Zatta
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Chief Customer Officer 2.0 : How to Build Your Customer-Driven Growth Engine
Jeanne Bliss
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Lean Customer Development : Building Products Your Customers Will Buy
Cindy Alvarez
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Lean Customer Development : Building Products Your Customers Will Buy
Cindy Alvarez
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The Relationship Economy : Building Stronger Customer Connections in the Digital Age
John R Dijulius
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Loyalty Myths : Hyped Strategies That Will Put You Out of Business -- and Proven Tactics That Really Work
Timothy L. Keiningham
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High-Profit Selling : Win the Sale Without Compromising on Price
Mark Hunter
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Powerful Phrases for Effective Customer Service : Over 700 Ready-to-Use Phrases and Scripts That Really Get Results
Renee Evenson
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