Customer Winback : How to Recapture Lost Customers--And Keep Them Loyal
Jill (Marketing Resources Center, Inc., Austin, Texas) Griffin
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Branded Customer Service: The New Competitive Edge
Janelle Barlow
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£21.00
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Maximizing Call Center Performance : 136 Innovative Ideas for Increasing Productivity and Customer Satisfaction
Madeline Bodin
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Language in Business, Language at Work
Erika Darics
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£34.99
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Winning Her Business : How to Transform the Customer Experience for the World’s Most Powerful Consumers
Bridget Brennan
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Satisfying Internal Customers First!
Richard Y. Chang
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Business Process Mapping Workbook : Improving Customer Satisfaction
J. Mike Jacka
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£39.00
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101 Activities for Delivering Knock Your Socks Off Service
Ann Thomas
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Delight Your Customers : 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary
Steve Curtin
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Magnetic Service
Chip R. Bell
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Games Companies Play : An Insider's Guide to Surviving Politics
Gerry (The Red Marketing Company, UK) Griffin
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Harvard Business Review Sales Management Handbook : How to Lead High-Performing Sales Teams
Prabhakant Sinha
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Know Your Customer : New Approaches to Understanding Customer Value and Satisfaction
Robert B. (University of Tennessee) Woodruff
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Delivering Fantastic Customer Experience : How to Turn Customer Satisfaction Into Customer Relationships
Daniel Lafreniere
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The Practical Guide to Achieving Customer Satisfaction in Events and Hotels
Philip (Edge Hotel School, University of Essex, UK) Berners
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Fabled Service : Ordinary Acts, Extraordinary Outcomes
Bonnie Jameson
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Customer Astonishment : 10 Secrets to World-Class Customer Care
Darby Checketts
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The Umami Strategy : Stand Out by Mixing Business with Experience Design
Aga Szostek
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Better Customer Service : Simple Rules You Can Apply Today
Edward C. Brewer
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Inspire : How to keep your customers when your competitors can't
Jim Champy
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Making Meaning : How Successful Businesses Deliver Meaningful Customer Experiences (Paperback)
Steve Diller
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Outstanding! : 47 Ways to Make Your Organization Exceptional
John G. (John G. Miller) Miller
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£12.99
£10.92
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Legacy in the Making: Building a Long-Term Brand to Stand Out in a Short-Term World
Mark Miller
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Great Clients : Why Their Advertising Is Better Than Yours
Ullman
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