When Customers Think We Don't Care
Richard Buchanan
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David Rich
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Peggy Carlaw
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The Superpromoter : The Power of Enthusiasm
R. Vogelaar
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Kate Edwards
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Steve Coscia
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Sandler Enterprise Selling: Winning, Growing, and Retaining Major Accounts
David Mattson
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Clued In : How to Keep Customers Coming Back Again and Again (paperback)
Lewis Carbone
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Customer Relationship Management in Electronic Markets
Gopalkrishnan R Iyer
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Stefano Ronchi
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Eric Newell
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Darryl S. Doane
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David A. Po-Chedley
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Bonnie Jameson
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Rick Adams
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James B. Ayers
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Kevin Eikenberry
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Service Failure : The Real Reasons Employees Struggle with Customer Service and What You Can Do About It
Jeff Toister
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Anytime, Anywhere : How The Best Bricks- And-clicks Businesses Deliver Seamless Service To Their Customers
Robert Spector
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Colin Strong
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