Branded Customer Service: The New Competitive Edge
Janelle Barlow
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Winning Her Business : How to Transform the Customer Experience for the World’s Most Powerful Consumers
Bridget Brennan
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Satisfying Internal Customers First!
Richard Y. Chang
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Sport and Policy
Barrie (Loughborough University, Leicestershire, UK) Houlihan
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Delight Your Customers : 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary
Steve Curtin
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Magnetic Service
Chip R. Bell
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The Complete Guide to Customer Support : How to Turn Technical Assistance Into a Profitable Relationship
Joe Fleischer
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Games Companies Play : An Insider's Guide to Surviving Politics
Gerry (The Red Marketing Company, UK) Griffin
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Harvard Business Review Sales Management Handbook : How to Lead High-Performing Sales Teams
Prabhakant Sinha
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Delivering Fantastic Customer Experience : How to Turn Customer Satisfaction Into Customer Relationships
Daniel Lafreniere
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Fabled Service : Ordinary Acts, Extraordinary Outcomes
Bonnie Jameson
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On the Front Line : Organization of Work in the Information Economy
Stephen J. Frenkel
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Customer Astonishment : 10 Secrets to World-Class Customer Care
Darby Checketts
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The Umami Strategy : Stand Out by Mixing Business with Experience Design
Aga Szostek
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Designing and Delivering Superior Customer Value : Concepts, Cases, and Applications
Art (Nova Southeastern University, Fort Lauderdale, USA) Weinstein
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Implementing SAP® CRM : The Guide for Business and Technology Managers
Vivek Kale
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Call Center Continuity Planning
Jim Rowan
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How to Win at CRM : Strategy, Implementation, Management
Seth Kinnett
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Digital Channels and Social Media Management in Luxury Markets
Fabrizio Mosca
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Inspire : How to keep your customers when your competitors can't
Jim Champy
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Outstanding! : 47 Ways to Make Your Organization Exceptional
John G. (John G. Miller) Miller
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Automotive Service Management: Total Customer Relationship Management
Mitch (Senior Contributing editor, Motor Age Magazine) Schneider
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Great Clients : Why Their Advertising Is Better Than Yours
Ullman
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When Customers Think We Don't Care
Richard Buchanan
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