Managing Products = Managing Tension
Marc Abraham
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One to One B2B : Customer Development Strategies for the Business-to-business World
Don Peppers
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Companies Don't Succeed - People Do! : Ideas to Create Profits Through People
Graham Roberts-Phelps
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Signposts to Service Excellence : The African Paradigm
Shepherd Shonhiwa
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Funeral Home Customer Service AZ : Creating Exceptional Experiences for Today's Families
Alan D Wolfelt
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Red Hot Customers : How to Get Them, How to Keep Them
Paul S. Goldner
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The V-Model of Service Quality : An Exploration of African Customer Service Delivery Metrics
Grafton (University of Namibia, Namibia) Whyte
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Get Smarter Marketing : The Small Business Owner’s Guide to Building a Savvy Business
Jill Brennan
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You Can't Google It! : The Compelling Case for Cross-Generational Conversation at Work
Phyllis Weiss Haserot
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The Spirit of Hospitality : How to Add the Missing Ingredients Your Business Needs
Larry Stuart
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CS Training Video
Ezra Fitz
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Mastering the Virtual Sale : 7 Strategies to Explode Your Business in the New Economy
Kerry Johnson
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Profit in Plain Sight : The Proven Leadership Path to Unlock Profit, Passion, and Growth
Anne C Graham
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So, What's the Bottom Line? : 76 Proven Marketing Tips & Techniques for Building Your Business and Personal Brand
Yitzchok Saftlas
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The Smile Prescription
Rich Castellano
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Hearing the Voice of the Customer
Bill Inmon
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Rockstar Service. Rockstar Profits. : Increase Your Revenues, Grow Your Business and Create Raving Fan Customers for Life
David Brownlee
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Keep Your Customers : How to Stop Customer Turnover, Improve Retention and Get Lucrative, Long-Term Loyalty
Ali Cudby
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Raving Patients : The Definitive Guide To Using Reputation Marketing To Attract Hundreds Of New Patients
Dr. Len Tau
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For the Win, Revised and Updated Edition : The Power of Gamification and Game Thinking in Business, Education, Government, and Social Impact
Kevin Werbach
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Customers are the Answer to Everything : How to Get and Keep all the Customers Your Business Wants
Martha Hanlon
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A Tale of Two Funerals : The Throw Rug and the Tapestry
Dr. Alan Wolfelt
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101 Ways to Build Customer Relationships
Peter Garber
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Organization Design : A Practical Methodolgy and Toolkit
Ronald J. Recardo
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