The 10-Second Customer Journey : The CXO’s playbook for growing and retaining customers in a digital world
Todd Unger
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Add to BasketThe 10-Second Customer Journey : The CXO’s playbook for growing and retaining customers in a digital world
Todd Unger
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Add to BasketCustomer Communities : Engage and Retain Customers to Build the Future of Your Business
Nick Mehta
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Add to BasketMarketplace Dignity : Transforming How We Engage with Customers Across Their Journey
Cait Lamberton
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Cait Lamberton
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Experience Rules! : The Experience Operating System (XOS) and 8 Keys to Enable It
Hinshaw
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Hug Your Customers : Love the Results
Jack Mitchell
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Gary Vaynerchuk
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Add to BasketBe Our Guest (10th Anniversary Updated Edition) : Perfecting the Art of Customer Service
Ted Kinni
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Add to BasketCrowning the Customer : How To Become Customer-Driven
Sen. Feargal Quinn
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Add to BasketThe New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
Joseph, PhD Michelli
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Add to BasketTen Principles Behind Great Customer Experiences, The
Matt Watkinson
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Add to BasketThe Customer Rules : The 39 essential rules for delivering sensational service
Lee Cockerell
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Add to BasketWinning on Purpose : The Unbeatable Strategy of Loving Customers
Fred Reichheld
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Add to BasketCall Centers For Dummies
Real Bergevin
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Add to BasketBrilliant Customer Service
Debra Stevens
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Add to BasketService Design for Business : A Practical Guide to Optimizing the Customer Experience
Ben Reason
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Add to BasketUncommon Service : How to Win by Putting Customers at the Core of Your Business
Frances Frei
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Add to BasketThe Customer Success Professional's Handbook : How to Thrive in One of the World's Fastest Growing Careers--While Driving Growth For Your Company
Ashvin Vaidyanathan
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Michael Heppell
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Add to BasketDealing with Difficult People : Fast, Effective Strategies for Handling Problem People
Roy Lilley
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Add to BasketThe Art of Client Service : The Classic Guide, Updated for Today's Marketers and Advertisers
Robert (University of Texas at Austin) Solomon
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Add to BasketThe Experience Economy, With a New Preface by the Authors : Competing for Customer Time, Attention, and Money
B. Joseph Pine II
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