The Customer Catalyst : How to Drive Sustainable Business Growth in the Customer Economy
Chris Adlard
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Managing the New Customer Relationship : Strategies to Engage the Social Customer and Build Lasting Value
Ian Gordon
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Delivering Effective Social Customer Service : How to Redefine the Way You Manage Customer Experience and Your Corporate Reputation
Martin Hill-Wilson
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The Hidden Wealth of Customers : Realizing the Untapped Value of Your Most Important Asset
Bill Lee
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How to Talk to Customers : Create a Great Impression Every Time with MAGIC
Diane Berenbaum
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How to Deal with Difficult Customers : 10 Simple Strategies for Selling to the Stubborn, Obnoxious, and Belligerent
Dave (LearnToLead.com) Anderson
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The Cult of the Customer : Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists
Shep Hyken
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Nincompoopery : Why Your Customers Hate You--and How to Fix It
John R. Brandt
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We : The Ideal Customer Relationship
Steve Yastrow
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Legendary Service: The Key is to Care
Ken Blanchard
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Connected CRM : Implementing a Data-Driven, Customer-Centric Business Strategy
David S. Williams
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Connect : How to Use Data and Experience Marketing to Create Lifetime Customers
Lars Birkholm Petersen
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Customer.Community : Unleashing the Power of Your Customer Base
Drew (Community at ThirdAge Media) Banks
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£15.04
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The Celebrity Experience : Insider Secrets to Delivering Red Carpet Customer Service
Donna Cutting
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Inside the Customer Universe : How to Build Unique Customer Insight for Profitable Growth and Market Leadership
Henrik Anderson
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Performance-driven CRM : How to Make Your Customer Relationship Management Vision a Reality
Stanley A. Brown
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It's the Customer, Stupid! : 34 Wake-up Calls to Help You Stay Client-Focused
Michael A Aun
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Customer to Human : The CX Factor in Modern Business
Murali Balaraman
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Ignore Your Customers (and They'll Go Away) : The Simple Playbook for Delivering the Ultimate Customer Service Experience
Micah Solomon
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Inbound Organization : How to Build and Strengthen Your Company's Future Using Inbound Principles
Dan Tyre
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Listen Up! : How to Tune In to Customers and Turn Down the Noise
Karen Mangia
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At Your Service : How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques
Frank Eliason
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