Magnetic Service
Chip R. Bell
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Service Leadership : The Quest for Competitive Advantage
Svafa Gronfeldt
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Games Companies Play : An Insider's Guide to Surviving Politics
Gerry (The Red Marketing Company, UK) Griffin
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Service Quality : New Directions in Theory and Practice
Roland T. Rust
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Delight Your Customers : 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary
Steve Curtin
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Satisfying Internal Customers First!
Richard Y. Chang
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Winning Her Business : How to Transform the Customer Experience for the World’s Most Powerful Consumers
Bridget Brennan
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Harvard Business Review Sales Management Handbook : How to Lead High-Performing Sales Teams
Prabhakant Sinha
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Customer Astonishment : 10 Secrets to World-Class Customer Care
Darby Checketts
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Delivering Fantastic Customer Experience : How to Turn Customer Satisfaction Into Customer Relationships
Daniel Lafreniere
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The Umami Strategy : Stand Out by Mixing Business with Experience Design
Aga Szostek
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Fabled Service : Ordinary Acts, Extraordinary Outcomes
Bonnie Jameson
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Humanoid Service Robots : Customer Expectations and Customer Responses
Moritz Merkle
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Impacts of Customer Relationship Management on Development of Corporations
Martin A. Moser
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Measuring the Impact of Online Media on Consumers, Businesses and Society
Kejo Starosta
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Marketing and Customer Loyalty : The Extra Step Approach
Mauro Cavallone
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Erlebnisqualitaet Im Einzelhandel : Die Freude Am Einkauf Und Ihre Auswirkungen Auf Das Konsumentenverhalten
Oliver Pieper
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Toxic Client : Knowing and Avoiding Problem Customers
Garrett Sutton
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Trusted : The human approach to building outstanding client relationships in a digitised world
Lyn Bromley
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Celebrity Service Superstars : Memorable experiences that will light up your business and excite your customers
Geoff (Author) Ramm
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Brand, Label, and Product Intelligence : Second International Conference, COBLI 2021
Joseph Kaswengi
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Consumer Behavior
Frank (University of Cincinnati) Kardes
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Factory Information Systems : Design and Implementation for Cim Management and Control
John (Port Hueneme, California, and Austin, Texas, USA) Gaylord
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Digital Economy for Customer Benefit and Business Fairness : Proceedings of the International Conference on Sustainable Collaboration in Business, Information and Innovation (SCBTII 2019), Bandung, In
Grisna Anggadwita
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