The 10-Second Customer Journey : The CXO’s playbook for growing and retaining customers in a digital world
Todd Unger
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Supercharging the Customer Experience : How organizational alignment drives performance
Alan Williams
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Marketplace Dignity : Transforming How We Engage with Customers Across Their Journey
Cait Lamberton
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Crowning the Customer : How To Become Customer-Driven
Sen. Feargal Quinn
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Ten Principles Behind Great Customer Experiences, The
Matt Watkinson
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The Customer Rules : The 39 essential rules for delivering sensational service
Lee Cockerell
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Call Centers For Dummies
Real Bergevin
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Brilliant Customer Service
Debra Stevens
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The Connected Company
Dave Gray
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Five Star Service : How to deliver exceptional customer service
Michael Heppell
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Dealing with Difficult People : Fast, Effective Strategies for Handling Problem People
Roy Lilley
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Perfect Phrases for Customer Service, Second Edition
Robert Bacal
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The Human Experience : How to make life better for your customers and create a more successful organization
John Sills
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Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations
Leonard Berry
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Customer Experience For Dummies
Roy Barnes
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CRM For Dummies
Lars Helgeson
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The Values Economy : How to Deliver Purpose-Driven Service for Sustained Performance
Williams Alan
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The Customer Success Pioneer : The first 12 months of your journey into growth
Kellie Lucas
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The Customer-Base Audit : The First Step on the Journey to Customer Centricity
Peter Fader
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The Swipe-Right Customer Experience : How to Attract, Engage, and Keep Customers in the Digital-First World
Sanna Eskelinen
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The Hospitality Mentality : Create Raving Fans Through Your Guest Experience
Josh Liebman
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Close for Life: The Real Estate Agent's Guide to Creating Satisfied Customers that Only Do Business with You
Josh Cadillac
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Unforgettable : The Art and Science of Creating Memorable Experiences
Phil Mershon
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Hug Your Customers : Love the Results
Jack Mitchell
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