Managing Products = Managing Tension
Marc Abraham
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One to One B2B : Customer Development Strategies for the Business-to-business World
Don Peppers
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Rule of Thumb: A Guide to Customer Service and Business Relationships
Lisa Tschauner
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The Referral of a Lifetime: Never Make a Cold Call Again!
TEMPLETON
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Top 10 Tips For Your Top 10 Customers
David Ventura
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Rockstar Service. Rockstar Profits. : Increase Your Revenues, Grow Your Business and Create Raving Fan Customers for Life
David Brownlee
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Keep Your Customers : How to Stop Customer Turnover, Improve Retention and Get Lucrative, Long-Term Loyalty
Ali Cudby
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Raving Patients : The Definitive Guide To Using Reputation Marketing To Attract Hundreds Of New Patients
Dr. Len Tau
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Great Clients : Why Their Advertising Is Better Than Yours
Ullman
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BTEC First Business Level 2 Assessment Guide: Unit 4 Principles of Customer Service
Carole Trotter
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Customer Oriented Behaviour
Svafa Gronfeldt
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Nuanced Account Management : Driving Excellence in B2B Sales
Bala Shankar
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Cementing Customer Relationships
H. James Harrington
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