Delivering Fantastic Customer Experience : How to Turn Customer Satisfaction Into Customer Relationships
Daniel Lafreniere
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Fabled Service : Ordinary Acts, Extraordinary Outcomes
Bonnie Jameson
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Leading the Learning Revolution : The Expert's Guide to Capitalizing on the Exploding Lifelong Education Market
Jeff Cobb
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Lead Right for Your Company's Type : How to Connect Your Culture with Your Customer Promise
William Schneider
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Secret Sauce : How to Pack Your Messages with Persuasive Punch
Harry Mills
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Customer Astonishment : 10 Secrets to World-Class Customer Care
Darby Checketts
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The Umami Strategy : Stand Out by Mixing Business with Experience Design
Aga Szostek
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When Customers Think We Don't Care
Richard Buchanan
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Contagious Selling: How to Turn a Connection into a Relationship that Lasts a Lifetime
David Rich
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The Big Book of Customer Service Training Games
Peggy Carlaw
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Outstanding! : 47 Ways to Make Your Organization Exceptional
John G. (John G. Miller) Miller
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Inspire : How to keep your customers when your competitors can't
Jim Champy
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Managing Products = Managing Tension
Marc Abraham
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Trusted : The human approach to building outstanding client relationships in a digitised world
Lyn Bromley
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Great Clients : Why Their Advertising Is Better Than Yours
Ullman
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For the Win, Revised and Updated Edition : The Power of Gamification and Game Thinking in Business, Education, Government, and Social Impact
Kevin Werbach
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Customers are the Answer to Everything : How to Get and Keep all the Customers Your Business Wants
Martha Hanlon
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Excuses, Excuses, Xcuses : For Not Delivering Excellent Customer Service - and What Should Happen!
Darryl S. Doane
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Anytime, Anywhere : How The Best Bricks- And-clicks Businesses Deliver Seamless Service To Their Customers
Robert Spector
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Service Failure : The Real Reasons Employees Struggle with Customer Service and What You Can Do About It
Jeff Toister
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Focusing on Customers Participant Workbook : Creating Remarkable Leaders
Kevin Eikenberry
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Top 10 Tips For Your Top 10 Customers
David Ventura
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