For the Win, Revised and Updated Edition : The Power of Gamification and Game Thinking in Business, Education, Government, and Social Impact
Kevin Werbach
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Customers are the Answer to Everything : How to Get and Keep all the Customers Your Business Wants
Martha Hanlon
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A Tale of Two Funerals : The Throw Rug and the Tapestry
Dr. Alan Wolfelt
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Mastering the Virtual Sale : 7 Strategies to Explode Your Business in the New Economy
Kerry Johnson
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Great Clients : Why Their Advertising Is Better Than Yours
Ullman
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Celebrity Service Superstars : Memorable experiences that will light up your business and excite your customers
Geoff (Author) Ramm
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Customer First : A Mindset That Spells Success in Today's World
Jacqueline P. Mundkur
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Service Management
Bholanath Dutta
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Contact Center Management : From Complaint Department to Value Center
Jan Smets
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Customer Oriented Behaviour
Svafa Gronfeldt
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Cementing Customer Relationships
H. James Harrington
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Nuanced Account Management : Driving Excellence in B2B Sales
Bala Shankar
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