User Research : Improve Product and Service Design and Enhance Your UX Research
Stephanie Marsh
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CRM For Dummies
Lars Helgeson
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The Unsold Mindset : Redefining What It Means to Sell
Colin Coggins
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The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your Customers
Reza Soudagar
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Data Driven: Harnessing Data and AI to Reinvent Customer Engagement
Tom Chavez
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The Values Economy : How to Deliver Purpose-Driven Service for Sustained Performance
Williams Alan
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The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business
Sriram Dasu
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Practical Customer Success Management : A Best Practice Framework for Rapid Generation of Customer Success
Rick Adams
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The Customer Success Pioneer : The first 12 months of your journey into growth
Kellie Lucas
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The Gold Standard : Giving Your Customers What They Didn't Know They Wanted
Colin Cowie
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The Pricing Model Revolution : How Pricing Will Change the Way We Sell and Buy On and Offline
Danilo Zatta
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The Relationship Economy : Building Stronger Customer Connections in the Digital Age
John R Dijulius
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B2B Customer Experience : A Practical Guide to Delivering Exceptional CX
Paul Hague
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The Swipe-Right Customer Experience : How to Attract, Engage, and Keep Customers in the Digital-First World
Sanna Eskelinen
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Executive Engagement Strategies : How to Have Conversations and Develop Relationships that Build B2B Business
Bev Burgess
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The Customer-Base Audit : The First Step on the Journey to Customer Centricity
Peter Fader
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The Salesforce Consultant’s Guide : Tools to Implement or Improve Your Client’s Salesforce Solution
Heather Negley
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Customer Service Marketing : Managing the Customer Experience
Edwin N. (Rochester Institute of Technology, USA) Torres
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Creating a Customer Experience-Centric Startup : A Step-by-Step Framework
Thomas Suwelack
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Rethinking Users : The Design Guide to User Ecosystem Thinking
Michael Youngblood
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The Post-Pandemic Business Playbook : Customer-Centric Solutions to Help Your Firm Grow
Ofer Mintz
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Negotiating and Customer Satisfaction (NetEffect)
David L. Goetsch
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Customer Service Delivery in Africa : Consumer Perceptions of Quality in Selected African Countries
Robert Ebo Hinson
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The Hospitality Mentality : Create Raving Fans Through Your Guest Experience
Josh Liebman
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