The Art of Client Service : The Classic Guide, Updated for Today's Marketers and Advertisers
Robert (University of Texas at Austin) Solomon
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Dealing with Difficult People : Fast, Effective Strategies for Handling Problem People
Roy Lilley
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The Experience Economy, With a New Preface by the Authors : Competing for Customer Time, Attention, and Money
B. Joseph Pine II
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£23.00
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The Customer Success Economy : Why Every Aspect of Your Business Model Needs A Paradigm Shift
Nick Mehta
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The Experience : The 5 Principles of Disney Service and Relationship Excellence
Bruce Loeffler
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£21.00
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Unlocking the Customer Value Chain : How Decoupling Drives Consumer Disruption
Thales S. Teixeira
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£23.00
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Perfect Phrases for Customer Service, Second Edition
Robert Bacal
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The Human Experience : How to make life better for your customers and create a more successful organization
John Sills
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Service Design for Business : A Practical Guide to Optimizing the Customer Experience
Ben Reason
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The Customer of the Future : 10 Guiding Principles for Winning Tomorrow's Business
Blake Morgan
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Coffee's for Closers : The Best Real Life Sales Book You'll Ever Read
Tony Morris
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Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations
Leonard Berry
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Customer Experience For Dummies
Roy Barnes
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The Network Is Your Customer : Five Strategies to Thrive in a Digital Age
Rogers David L. Rogers
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Service Design for Business : A Practical Guide to Optimizing the Customer Experience
Ben Reason
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CRM For Dummies
Lars Helgeson
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The Unsold Mindset : Redefining What It Means to Sell
Colin Coggins
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Ten Principles Behind Great Customer Experiences, The
Matt Watkinson
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Delivering Fantastic Customer Experience : How to Turn Customer Satisfaction Into Customer Relationships
Daniel Lafreniere
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The Customer Success Pioneer : The first 12 months of your journey into growth
Kellie Lucas
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