The Seven Myths of Customer Management : How to be Customer-Driven Without Being Customer-Led
John Abram
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It's the Customer, Stupid! : 34 Wake-up Calls to Help You Stay Client-Focused
Michael A Aun
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Service Orient or Be Doomed! : How Service Orientation Will Change Your Business
Jason Bloomberg
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At Your Service : How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques
Frank Eliason
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QR Codes Kill Kittens : How to Alienate Customers, Dishearten Employees, and Drive Your Business into the Ground
Scott Stratten
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Innovating Analytics : How the Next Generation of Net Promoter Can Increase Sales and Drive Business Results
Larry Freed
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Connected CRM : Implementing a Data-Driven, Customer-Centric Business Strategy
David S. Williams
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Connect : How to Use Data and Experience Marketing to Create Lifetime Customers
Lars Birkholm Petersen
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Inbound Organization : How to Build and Strengthen Your Company's Future Using Inbound Principles
Dan Tyre
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Listen Up! : How to Tune In to Customers and Turn Down the Noise
Karen Mangia
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Ignore Your Customers (and They'll Go Away) : The Simple Playbook for Delivering the Ultimate Customer Service Experience
Micah Solomon
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Communication Rx: Transforming Healthcare Through Relationship-Centered Communication
Calvin Chou
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Your Customers' Perception of Quality : What It Means to Your Bottom Line and How to Control It
Baboo Kureemun
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The Customer Centricity Playbook : Implement a Winning Strategy Driven by Customer Lifetime Value
Peter Fader
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Value as a Service : Embracing the Coming Disruption
Rob Bernshteyn
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INDISPENSABLE : Build and Lead A Company Customers Can't Live Without
James M. Kerr
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Profit in Plain Sight : The Proven Leadership Path to Unlock Profit, Passion, and Growth
Anne C Graham
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So, What's the Bottom Line? : 76 Proven Marketing Tips & Techniques for Building Your Business and Personal Brand
Yitzchok Saftlas
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The Smile Prescription
Rich Castellano
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Superconsumers : A Simple, Speedy, and Sustainable Path to Superior Growth
Eddie Yoon
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Seeing the How : Transforming What People Do, Not Buy, To Gain Market Advantage
Allen P. Adamson
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Mastering the Virtual Sale : 7 Strategies to Explode Your Business in the New Economy
Kerry Johnson
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Raving Patients : The Definitive Guide To Using Reputation Marketing To Attract Hundreds Of New Patients
Dr. Len Tau
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