Business Information Systems Workshops : BIS 2021 International Workshops, Virtual Event, June 14-17, 2021, Revised Selected Papers
Witold Abramowicz
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B2B Customer Engagement Strategy : An Introduction to Managing Customer Experience
Daniel D. Prior
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BTEC First Business Level 2 Assessment Guide: Unit 4 Principles of Customer Service
Carole Trotter
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Outstanding! : 47 Ways to Make Your Organization Exceptional
John G. (John G. Miller) Miller
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Account Management Strategies in B2B Sales : Generating Customer Value and Building Sustainable Business Relationships - Methodology, Processes, Tools
Hans-Peter Neeb
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Organisatorische Gestaltung Von Beschwerdemanagement-Systemen
Peter Schober
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Management Des Kundendialogs Per E-mail
Harald Meißner
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Netzwerkbasierte E-Services ALS Instrument Zur Kundenbindung
Andreas Schobert
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Customer Care Im Internet : Eine Analyse Des Zusammenhangs Von Kundenorientierung, Kundenbetreuung, Kundenzufriedenheit Und Kundenbindung Unter Besonderer Beruecksichtigung Des Mediums Internet Am Bei
Senior Research Associate Nicole Klein
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Qualitaet Elektronischer Dienstleistungen: Messung Und Auswirkungen
Ibrahim Kose
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The Silver Market Phenomenon : Marketing and Innovation in the Aging Society
Florian Kohlbacher
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Toxic Client : Knowing and Avoiding Problem Customers
Garrett Sutton
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Customer Relationship Marketing: Theoretical And Managerial Perspectives
Naresh K (Georgia Inst Of Technology, Usa) Malhotra
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Digitalization for Value Creation : Corporate Culture for a Digital World
Andreas Weber
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Customer Advisory Boards : A Strategic Tool for Customer Relationship Building
David L Loudon
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Electronic Customer Relationship Management
Jerry Fjermestad
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Service Failure : The Real Reasons Employees Struggle with Customer Service and What You Can Do About It
Jeff Toister
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Digital Channels and Social Media Management in Luxury Markets
Fabrizio Mosca
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21st Century Business: Customer Service, Student Edition
Career Solutions Training Group (.)
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Beyond Warranty : Building Your Referral Business
Carol Smith
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Becoming a Trusted Business Advisor : How to Add Value, Improve Client Loyalty, and Increase Profits
William Reeb
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Excuses, Excuses, Xcuses : For Not Delivering Excellent Customer Service - and What Should Happen!
Darryl S. Doane
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Focusing on Customers Participant Workbook : Creating Remarkable Leaders
Kevin Eikenberry
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