The Relationship Economy : Building Stronger Customer Connections in the Digital Age
John R Dijulius
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Best Practice Guide for Customer Service Professionals
Stephanie E. Edwards
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The Swipe-Right Customer Experience : How to Attract, Engage, and Keep Customers in the Digital-First World
Sanna Eskelinen
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The Customer-Base Audit : The First Step on the Journey to Customer Centricity
Peter Fader
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Customer Success Management : Helping Business Customers Achieve Their Goals
Michael Kleinaltenkamp
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Close for Life: The Real Estate Agent's Guide to Creating Satisfied Customers that Only Do Business with You
Josh Cadillac
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Unforgettable : The Art and Science of Creating Memorable Experiences
Phil Mershon
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The Hospitality Mentality : Create Raving Fans Through Your Guest Experience
Josh Liebman
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The Unsell : Sales Techniques for The Modern Buyer
Michael Tuso
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The Amazing Troll-man : Winding up the world...one comment at a time!
Wesley Metcalfe
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The Buzz : 50 Little Things that Make a Big Difference to Worldclass Customer Service
David Freemantle
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The Best Service is No Service : How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
Bill Price
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Chief Customer Officer 2.0 : How to Build Your Customer-Driven Growth Engine
Jeanne Bliss
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Celebrity Service
Geoff Ramm
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Microsoft Dynamics CRM 4 For Dummies
Joel (Computer Control Corporation, Bloomfield, Connecticut) Scott
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Designing the Customer-Centric Organization : A Guide to Strategy, Structure, and Process
Jay R. (Center for Effective Organizations at the Universit Galbraith
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Waiter Rant
The Waiter
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Practical Zendesk Administration 2ed
Stafford Vaughan
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Large Group Interventions : Engaging the Whole System for Rapid Change
Barbara Benedict Bunker
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Successful Customer Service : Get Brilliant Results Fast
Pauline Rowson
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Strategic Customer Care : An Evolutionary Approach to Increasing Customer Value and Profitability
Stanley A. Brown
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CRM Handbook, The : A Business Guide to Customer Relationship Management
Jill Dyche
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Successful Customer Care in a Week: Teach Yourself
Di McLanachan
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Net Worth : Shaping Markets When Customers Make the Rules
John Hagel
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