Cult of the Service Excellence : How to Build a Truly Customer Centric Culture
Oke Eleazu
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The Call Center Handbook : The Complete Guide to Starting, Running, and Improving Your Call Center
Keith Dawson
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Strategic Customer Service : Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits
John Goodman
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Implementing CRM : From Technology to Knowledge
David (University of Warwick) Finnegan
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Chocolates on the Pillow Aren't Enough : Reinventing The Customer Experience
Jonathan M. Tisch
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Human Sigma : Managing the Employee-Customer Encounter
John H. Fleming
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Just Ask a Woman : Cracking the Code of What Women Want and How They Buy
Mary Lou Quinlan
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The Lifebelt : The Definitive Guide to Managing Customer Retention
John A. Murphy
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Communicating with Customers : Service Approaches, Ethics and Impact
Wendy S.Zabava- Ford
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Branded Customer Service: The New Competitive Edge
Janelle Barlow
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Customer Winback : How to Recapture Lost Customers--And Keep Them Loyal
Jill (Marketing Resources Center, Inc., Austin, Texas) Griffin
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The Relationship Revolution : Closing the Customer Promise Gap
Larry Hochman
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Developing Knowledge-Based Client Relationships
Ross Dawson
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Strategic Customer Management : Integrating Relationship Marketing and CRM
Adrian (Professor, University of New South Wales, Sydney) Payne
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Know What You're FOR : A Growth Strategy for Work, An Even Better Strategy for Life
Jeff Henderson
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Emotional Value: Creating Strong Bonds with Your Customers
BARLOW
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Customer Relationship Management : Marketing 04.04
Michael J. (Presidnet and CEO of Harvard Computing Group) Cunningham
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Do B2B Better : Drive Growth Through Game-Changing Customer Experience
Jim Tincher
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Creating Superfans : How To Turn Your Customers Into Lifelong Advocates
Brittany Hodak
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Customer Management Excellence : Successful Strategies from Service Leaders
Mike Faulkner
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Breakthrough Customer Service : Best Practices of Leaders in Customer Support
Stanley A. (International Centre of Excellence in Customer Sati Brown
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Indispensable : How To Become The Company That Your Customers Can't Live Without
Joe Calloway
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Magnetic Service
Chip R. Bell
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The Complete Guide to Customer Support : How to Turn Technical Assistance Into a Profitable Relationship
Joe Fleischer
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