Business Continuity Planning : A Project Management Approach
Ralph L. Kliem
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Format: eBook (PDF)
Data Mining : Technologies, Techniques, Tools, and Trends
Bhavani Thuraisingham
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Emerging Technologies in Healthcare
Suzanne Moss (Global Targeting Inc., Ogden, Utah, USA) Richins
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Telecommunications Expense Management : How to Audit Your Bills, Reduce Expenses, and Negotiate Favorable Rates
Michael Brosnan
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A Guide to Competitive International Telecommunications
Gene Retske
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A Practical Guide to Call Center Technology : Select the Right Systems for Total Customer Satisfaction
Andrew Waite
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Partnering with Microsoft : How to Make Money in Trusted Partnership with the Global Software Powerhouse
Ted Dinsmore
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Maximizing Call Center Performance : 136 Innovative Ideas for Increasing Productivity and Customer Satisfaction
Madeline Bodin
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Managing Multiple Projects : Planning, Scheduling, and Allocating Resources for Competitive Advantage
Lowell Dye
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Logistics and Fulfillment for e-business : A Practical Guide to Mastering Back Office Functions for Online Commerce
Janice Reynolds
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The Call Center Dictionary : The Complete Guide to Call Center and Customer Support Technology Solutions
Madeline Bodin
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The Advanced Project Management Office : A Comprehensive Look at Function and Implementation
Parviz F. Rad
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Software Sizing, Estimation, and Risk Management : When Performance is Measured Performance Improves
Daniel D. Galorath
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How to Achieve 27001 Certification : An Example of Applied Compliance Management
Sigurjon Thor Arnason
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