Managing Customer Relationships Using Customer Care Techniques : Strategy Development of an International Enterprise
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Norliza (School of Computing Universiti Utara, Malaysia) Katuk
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Robert Shimonski
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Avi Friedman
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Djaffar Ould Abdeslam
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John F. Dooley
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Rolando Herrero
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Nagender Kumar Suryadevara
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Felix Bieker
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Cisco Networking Academy
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Paresh Gupta
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