The No-nonsense Guide to Training in Libraries
Barbara Allan
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Assessing Service Quality : Satisfying the expectations of library customers
Peter Hernon
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The No-Nonsense Guide to Project Management
Barbara Allan
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The No-Nonsense Guide to Leadership, Management and Teamwork
Barbara Allan
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Supervising and Leading Teams in ILS
Barbara Allan
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Blended Learning : Tools for Teaching and Training
Barbara Allan
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Project Management : Tools and Techniques for Today's ILS Professional
Barbara Allan
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The Facet Library Management Collection
Wyoma VanDuinkerken
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The Facet Performance Measurement and Metrics Collection
Sharon Markless
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Coming of Age in Reference Services : A Case History of the Washington State University Libraries
Linda S Katz
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Gifts and Exchanges : Problems, Frustrations, . . . and Triumphs
Linda S Katz
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Readers, Reading, and Librarians
Linda S Katz
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Weeding and Maintenance of Reference Collections
Linda S Katz
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Evaluating Acquisitions and Collection Management
Linda S Katz
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Popular Culture and Acquisitions
Linda S Katz
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Library Users and Reference Services
Linda S Katz
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Approval Plans : Issues and Innovations
Linda S Katz
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Weeding and Maintenance of Reference Collections
Linda S Katz
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Statistics : A Component of the Research Process
Peter Hernon
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Convergence and Collaboration of Campus Information Services
Ronald R. Powell
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Viewing Library Metrics from Different Perspectives : Inputs, Outputs, and Outcomes
Robert E. Dugan
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Engaging in Evaluation and Assessment Research
Peter Hernon
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Listening to the Customer
Peter Hernon
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The No-Nonsense Guide to Project Management
Barbara Allan
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