Getting Started with Evaluation
Peter Hernon
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Managing with Data : Using ACRLMetrics and PLAmetrics
Peter Hernon
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Adding Value to Libraries, Archives, and Museums : Harnessing the Force That Drives Your Organization's Future
Joseph R. Matthews
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Library Information Systems : From Library Automation to Distributed Information Access Solutions
Thomas R. Kochtanek
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Strategic Planning and Management for Library Managers
Joseph R. Matthews
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The Evaluation and Measurement of Library Services
Joseph R. Matthews
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Listening to the Customer
Peter Hernon
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