Assessing Service Quality : Satisfying the expectations of library customers
Peter Hernon
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Reference and Information Services : A Reader for Today
Bill Katz
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Community College Reference Services : A Working Guide by and for Librarians
Bill Katz
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The Facet Performance Measurement and Metrics Collection
Sharon Markless
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Innovations in Science and Technology Libraries
Rita (Florida Atlantic University, USA) Pellen
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Innovations in Science and Technology Libraries
Rita (Florida Atlantic University, USA) Pellen
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Libraries Within Their Institutions : Creative Collaborations
Rita (Florida Atlantic University, USA) Pellen
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Libraries Beyond Their Institutions : Partnerships That Work
Rita (Florida Atlantic University, USA) Pellen
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Assessing Service Quality : Satisfying the Expectations of Library Customers
Peter Hernon
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Reference and Information Services : A Reader for the Nineties
Bill Katz
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