Assessing Service Quality : Satisfying the expectations of library customers
Peter Hernon
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Assessing Service Quality : Satisfying the Expectations of Library Customers
Peter Hernon
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A Year of Programs for Teens 2
Amy J. Alessio
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A Year of Programs for Millennials and More
Amy J. Alessio
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Club Programs for Teens : 100 Activities for the Entire Year
Amy J. Alessio
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Pop Culture-Inspired Programs for Tweens, Teens, and Adults
Amy J. Alessio
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The Facet Performance Measurement and Metrics Collection
Sharon Markless
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