Assessing Service Quality : Satisfying the expectations of library customers
Peter Hernon
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Reference and Information Services : A Reader for Today
Bill Katz
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Reference and Information Services : A Reader for the Nineties
Bill Katz
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Community College Reference Services : A Working Guide by and for Librarians
Bill Katz
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Community College Libraries/Community College Reference Services : A Set
Rosanne Kalick
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Assessing Service Quality : Satisfying the Expectations of Library Customers
Peter Hernon
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The Facet Performance Measurement and Metrics Collection
Sharon Markless
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