LGBTQ+ Librarianship in the 21st Century : Emerging Directions of Advocacy and Community Engagement in Diverse Information Environments
Bharat (The University of Tennessee, USA) Mehra
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European Origins of Library and Information Science
Fidelia (Aix-Marseille University, France) Ibekwe
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Using Authentic Assessment in Information Literacy Programs : Tools, Techniques, and Strategies
Jennifer S. Ferguson
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Building a Successful Customer-service Culture : A Guide for Library and Information Managers
Maxine Melling
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Information Architecture : Designing Information Environments for Purpose
Alan Gilchrist
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Providing Effective Library Services for Research
Dr. Jon Robb-Webb
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Making Search Work : Implementing Web, Intranet and Enterprise Search
Martin White
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Libraries without Walls 7 : Exploring Anytime, Anywhere Delivery of Library Services
Peter Brophy
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Innovation through Co-operation : The History of LIBER
Esko Hakli
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Using Subject Headings for Online Retrieval : Theory, Practice and Potential
Karen Markey Drabenstott
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Library Services for Career Planning, Job Searching, and Employment Opportunities
Byron (Northern Illinois University, DeKalb, IL, USA) Anderson
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Assessment and Accountability in Reference Work
Susan Griswold Blandy
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Library Overdues : Analysis, Strategies, and Solutions to the Problem
Robert Burgin
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Expert Systems in Reference Services
Christine Roysdon
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Reference Services in Archives
Lucille Whalen
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Information Brokers and Reference Services
Robin Kinder
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The Publishing and Review of Reference Sources
Bill Katz
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Reference Services and Public Policy
Richard D. Irving
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International Aspects of Reference and Information Services
Bill Katz
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Personnel Issues in Reference Services
Bill Katz
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Conflicts in Reference Services
Bill Katz
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Finance, Budget, and Management for Reference Services
Ruth A. Fraley
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Opportunities for Reference Services : The Bright Side of Reference Services in the 1990's
Bill Katz
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Continuing Education of Reference Librarians
Bill Katz
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