Dealing With Change Through Information Sculpting
Ian (University of Strathclyde, UK) Ruthven
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A Subject Guide to Quality Web Sites
Paul R. Burden
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Introduction to Reference and Information Services in Today's School Library
Lesley S.J. Farmer
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Repositioning Reference : New Methods and New Services for a New Age
Laura Saunders
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Digital Paper : A Manual for Research and Writing with Library and Internet Materials
Andrew (University of Leicester, Leiceister, UK) Abbott
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Rethinking Reference for Academic Libraries : Innovative Developments and Future Trends
Carrie Forbes
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Teaching Reference Today : New Directions, Novel Approaches
Lisa A. Ellis
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Managing Reference Today : New Models and Best Practices
Kay Ann Cassell
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Reference Sources and Services for Youth
Meghan Harper
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Reference and Information Services : An Introduction
Richard E. Bopp
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Re-emergence of Reference Materials in Libraries
Satish Kumar S. Hosamani
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Successful Enquiry Answering Every Time : Thinking your way from problem to solution
Tim Buckley Owen
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Expert Internet Searching
Phil Bradley
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Systematic Searching : Practical ideas for improving results
Paul Levay
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A-Z Common Reference Questions for Academic Librarians
Heather Dawson
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Assessment and Accountability in Reference Work
Susan Griswold Blandy
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Expert Systems in Reference Services
Christine Roysdon
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Reference Services in Archives
Lucille Whalen
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Information Brokers and Reference Services
Robin Kinder
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The Publishing and Review of Reference Sources
Bill Katz
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Reference Services and Public Policy
Richard D. Irving
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International Aspects of Reference and Information Services
Bill Katz
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Personnel Issues in Reference Services
Bill Katz
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Conflicts in Reference Services
Bill Katz
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