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Morris Vogel
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Robert Dawson
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Louis A. Perez Jr.
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Earlene G. Evans
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Rita (Florida Atlantic University, USA) Pellen
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Russell T. Clement
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Success in Answering Reference Questions : Two Studies
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Referral Process in Libraries : A Characterization and a Exploration of Related Factors
George S. Hawley
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Planning Library Buildings and Facilities : From Concept to Completion
Raymond M. Holt
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