The 4 Rs of Reference : Using the Psychology of Question-Asking for Reference Success
David A. Tyckoson
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Systematic Searching : Practical ideas for improving results
Paul Levay
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The Organization of Knowledge : Caught Between Global Structures and Local Meaning
Jack Andersen
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A-Z Common Reference Questions for Academic Librarians
Heather Dawson
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Expert Internet Searching
Phil Bradley
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Know it All, Find it Fast for Youth Librarians and Teachers
Christinea Donnelly
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Reference and Access : Innovative Practices for Archives and Special Collections
Kate Theimer
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Successful Enquiry Answering Every Time : Thinking your way from problem to solution
Tim Buckley Owen
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Innovations in Information Retrieval : Perspectives for Theory and Practice
Allen Foster
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Dealing With Change Through Information Sculpting
Ian (University of Strathclyde, UK) Ruthven
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A-Z Common Reference Questions for Academic Librarians
Heather Dawson
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Fundamentals of Managing Reference Collections
Carol A. Singer
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Know it All, Find it Fast for Youth Librarians and Teachers
Christinea Donnelly
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Assessment and Accountability in Reference Work
Susan Griswold Blandy
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Expert Systems in Reference Services
Christine Roysdon
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Reference Services in Archives
Lucille Whalen
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Information Brokers and Reference Services
Robin Kinder
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The Publishing and Review of Reference Sources
Bill Katz
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Reference Services and Public Policy
Richard D. Irving
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International Aspects of Reference and Information Services
Bill Katz
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Personnel Issues in Reference Services
Bill Katz
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