Managing Reference Today : New Models and Best Practices
Kay Ann Cassell
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Susan Griswold Blandy
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Bill Katz
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Bill Katz
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Bill Katz
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Bill Katz
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Ruth A. Fraley
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Bill Katz
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Bill Katz
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Lois N. Upham
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Gordon Stevenson
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M. Keith Ewing
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Elizabeth Connor
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Peggy Whitley
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