Assessing Service Quality : Satisfying the expectations of library customers
Peter Hernon
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The Facet Performance Measurement and Metrics Collection
Sharon Markless
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Assessing Service Quality : Satisfying the Expectations of Library Customers
Peter Hernon
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Innovations in Science and Technology Libraries
Rita (Florida Atlantic University, USA) Pellen
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Improving Internet Reference Services to Distance Learners
Rita (Florida Atlantic University, USA) Pellen
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Libraries Within Their Institutions : Creative Collaborations
Rita (Florida Atlantic University, USA) Pellen
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Libraries Beyond Their Institutions : Partnerships That Work
Rita (Florida Atlantic University, USA) Pellen
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Internet Reference Support for Distance Learners
Rita (Florida Atlantic University, USA) Pellen
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