Five Steps of Outcome-Based Planning and Evaluation for Public Libraries
Melissa Gross
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Patron Engagement and Marketing Products and Services for Public Libraries
Marshall Breeding
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Young Activists and the Public Library : Facilitating Democracy
Virginia A. Walter
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Resource Sharing in Libraries : Concepts, Products, Technologies, and Trends
Marshall Breeding
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Improving Internet Reference Services to Distance Learners
Rita (Florida Atlantic University, USA) Pellen
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Libraries Within Their Institutions : Creative Collaborations
Rita (Florida Atlantic University, USA) Pellen
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Libraries Beyond Their Institutions : Partnerships That Work
Rita (Florida Atlantic University, USA) Pellen
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Internet Reference Support for Distance Learners
Rita (Florida Atlantic University, USA) Pellen
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