Five Steps of Outcome-Based Planning and Evaluation for Public Libraries
Melissa Gross
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Young Activists and the Public Library : Facilitating Democracy
Virginia A. Walter
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Cooperative Reference : Social Interaction in the Workplace
Linda S Katz
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Outreach Services in Academic and Special Libraries
Linda S Katz
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Digital versus Non-Digital Reference : Ask a Librarian Online and Offline
Linda S Katz
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