Reading and the Reference Librarian : The Importance to Library Service of Staff Reading Habits
Juris Dilevko
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Readers' Advisory Service in North American Public Libraries, 1870-2005 : A History and Critical Analysis
Juris Dilevko
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Reference Services and Media
Linda S Katz
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Cooperative Reference : Social Interaction in the Workplace
Linda S Katz
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Outreach Services in Academic and Special Libraries
Linda S Katz
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Digital versus Non-Digital Reference : Ask a Librarian Online and Offline
Linda S Katz
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