Coming of Age in Reference Services : A Case History of the Washington State University Libraries
Linda S Katz
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Cooperative Reference : Social Interaction in the Workplace
Linda S Katz
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Outreach Services in Academic and Special Libraries
Linda S Katz
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Using Technology in the Library Workplace : An Introduction for Support Staff
Marie Keen Shaw
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Using Digital Information Services in the Library Workplace : An Introduction for Support Staff
Marie Keen Shaw
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