Practical Copyright for Library and Information Professionals
Paul Pedley
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The E-copyright Handbook
Paul Pedley
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Copyright Compliance : Practical Steps to Stay within the Law
Paul Pedley
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Copyright for Library and Information Service Professionals
Paul Pedley
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Intranets and Push Technology: Creating an Information-Sharing Environment
Paul Pedley
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Copyright Made Easier
Frank Harris
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Free Business and Industry Information on the Web
Paul Pedley
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Assessing Service Quality : Satisfying the expectations of library customers
Peter Hernon
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Essential Law for Information Professionals
Paul Pedley
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A Practical Guide to Privacy in Libraries
Paul Pedley
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The Facet Library Management Collection
Wyoma VanDuinkerken
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The Facet Performance Measurement and Metrics Collection
Sharon Markless
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Convergence and Collaboration of Campus Information Services
Ronald R. Powell
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Viewing Library Metrics from Different Perspectives : Inputs, Outputs, and Outcomes
Robert E. Dugan
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Engaging in Evaluation and Assessment Research
Peter Hernon
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Listening to the Customer
Peter Hernon
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Essential Law for Information Professionals
Paul Pedley
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Coming of Age in Reference Services : A Case History of the Washington State University Libraries
Linda S Katz
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Gifts and Exchanges : Problems, Frustrations, . . . and Triumphs
Linda S Katz
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Readers, Reading, and Librarians
Linda S Katz
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Assessing Service Quality : Satisfying the Expectations of Library Customers
Peter Hernon
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Getting Started with Evaluation
Peter Hernon
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Managing with Data : Using ACRLMetrics and PLAmetrics
Peter Hernon
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Financial Management in Academic Libraries : Data-Driven Planning and Budgeting
Robert E. Dugan
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