Assessing Service Quality : Satisfying the expectations of library customers
Peter Hernon
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Add to BasketBusiness Reference Services and Sources : How End Users and Librarians Work Together
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Business Reference Services and Sources : How End Users and Librarians Work Together
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Strategic Marketing in Library and Information Science
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Digital versus Non-Digital Reference : Ask a Librarian Online and Offline
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From Past-Present to Future-Perfect : A Tribute to Charles A. Bunge and the Challenges of Contemporary Reference Service
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