Knowledge Management: Linchpin of Change
Sylvia P Webb
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Creating an Information Service
Sylvia P Webb
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Preparing a Guide to your Library and Information Service
Sylvia P Webb
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Making a Charge for Library and Information Services
Sylvia P Webb (Series Editor)
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Fee-Based Services in Library and Information Centres
Sylvia Webb
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Ethics and Reference Services
Linda S Katz
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Evaluation of Reference Services
Linda S Katz
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Integrating Library Use Skills Into the General Education Curriculum
Linda S Katz
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Business Reference Services and Sources : How End Users and Librarians Work Together
Linda S Katz
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Electronic Resources : Use and User Behavior
Linda S Katz
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Coming of Age in Reference Services : A Case History of the Washington State University Libraries
Linda S Katz
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Gifts and Exchanges : Problems, Frustrations, . . . and Triumphs
Linda S Katz
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Readers, Reading, and Librarians
Linda S Katz
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New Technologies and Reference Services
Linda S Katz
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Doing the Work of Reference : Practical Tips for Excelling as a Reference Librarian
Linda S Katz
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Reference Services and Media
Linda S Katz
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Selecting Materials for Library Collections
Linda S Katz
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Out-of-Print and Special Collection Materials : Acquisition and Purchasing Options
Linda S Katz
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Out-of-Print and Special Collection Materials : Acquisition and Purchasing Options
Linda S Katz
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The Image and Role of the Librarian
Linda S Katz
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The Image and Role of the Librarian
Linda S Katz
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Strategic Marketing in Library and Information Science
Linda S Katz
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Acquisition in Different and Special Subject Areas
Linda S Katz
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Managing the Twenty-First Century Reference Department : Challenges and Prospects
Linda S Katz
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