Assessing Service Quality : Satisfying the expectations of library customers
Peter Hernon
Out of Stock - We are unable to provide an estimated availability date for this product
Format: Book (Paperback / softback)
£61.48
Out of Stock - We are unable to provide an estimated availability date for this product
Book (Paperback / softback)
Add to Basket
Assessing Service Quality : Satisfying the Expectations of Library Customers
Peter Hernon
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Paperback / softback)
£72.00
£68.60
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Paperback / softback)
Add to Basket
Getting Started with Evaluation
Peter Hernon
Out of Stock - We are unable to provide an estimated availability date for this product
Format: Book (Paperback / softback)
£74.00
£69.59
Out of Stock - We are unable to provide an estimated availability date for this product
Book (Paperback / softback)
Add to Basket
Managing with Data : Using ACRLMetrics and PLAmetrics
Peter Hernon
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Paperback / softback)
£91.00
£85.42
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Paperback / softback)
Add to Basket
Index-Based Discovery Services : Current Market Positions and Trends
Marshall Breeding
Out of Stock - We are unable to provide an estimated availability date for this product
Format: Book (Paperback / softback)
£45.95
£45.50
Out of Stock - We are unable to provide an estimated availability date for this product
Book (Paperback / softback)
Add to Basket
Protecting Privacy on Library Websites : Critical Technologies and Implementation Trends
Marshall Breeding
Out of Stock - We are unable to provide an estimated availability date for this product
Format: Book (Paperback / softback)
£45.95
£45.50
Out of Stock - We are unable to provide an estimated availability date for this product
Book (Paperback / softback)
Add to Basket
Patron Engagement and Marketing Products and Services for Public Libraries
Marshall Breeding
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Paperback / softback)
£45.95
£45.50
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Paperback / softback)
Add to Basket
Consolidation of the Library Technology Industry
Marshall Breeding
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Paperback / softback)
£45.95
£45.50
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Paperback / softback)
Add to Basket
Resource Sharing in Libraries : Concepts, Products, Technologies, and Trends
Marshall Breeding
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Paperback / softback)
£45.95
£45.50
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Paperback / softback)
Add to Basket
Open Source Library Systems : The Current State of the Art
Marshall Breeding
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Paperback / softback)
£45.95
£45.50
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Paperback / softback)
Add to Basket
Financial Management in Academic Libraries : Data-Driven Planning and Budgeting
Robert E. Dugan
Out of StockMore expected soonContact us for further information
Format: Book (Paperback / softback)
£60.00
£57.20
Out of StockMore expected soonContact us for further information
Book (Paperback / softback)
Add to Basket
Statistics : A Component of the Research Process
Peter Hernon
Out of StockMore expected soonContact us for further information
Format: Book (Paperback / softback)
£33.69
Out of StockMore expected soonContact us for further information
Book (Paperback / softback)
Add to Basket
Convergence and Collaboration of Campus Information Services
Ronald R. Powell
Out of StockMore expected soonContact us for further information
Format: Book (Paperback / softback)
£50.00
£40.24
Out of StockMore expected soonContact us for further information
Book (Paperback / softback)
Add to Basket
Viewing Library Metrics from Different Perspectives : Inputs, Outputs, and Outcomes
Robert E. Dugan
Out of StockMore expected soonContact us for further information
Format: Book (Paperback / softback)
£54.00
£52.68
Out of StockMore expected soonContact us for further information
Book (Paperback / softback)
Add to Basket
Engaging in Evaluation and Assessment Research
Peter Hernon
Available to Order - This title is available to order, with delivery expected within 2 weeks
Format: Book (Paperback / softback)
£50.00
£40.24
Available to Order - This title is available to order, with delivery expected within 2 weeks
Book (Paperback / softback)
Add to Basket
Listening to the Customer
Peter Hernon
Out of StockMore expected soonContact us for further information
Format: Book (Paperback / softback)
£47.00
£38.12
Out of StockMore expected soonContact us for further information
Book (Paperback / softback)
Add to Basket
The Facet Library Management Collection
Wyoma VanDuinkerken
Unavailable
Format: Book (Paperback / softback)
£593.71
Unavailable
Book (Paperback / softback)
The Facet Performance Measurement and Metrics Collection
Sharon Markless
Unavailable
Format: Book (Paperback / softback)
£383.69
Unavailable
Book (Paperback / softback)