Assessing Service Quality : Satisfying the expectations of library customers
Peter Hernon
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Assessing Service Quality : Satisfying the Expectations of Library Customers
Peter Hernon
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Getting Started with Evaluation
Peter Hernon
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Managing with Data : Using ACRLMetrics and PLAmetrics
Peter Hernon
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Financial Management in Academic Libraries : Data-Driven Planning and Budgeting
Robert E. Dugan
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Ethics and Reference Services
Linda S Katz
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Evaluation of Reference Services
Linda S Katz
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Business Reference Services and Sources : How End Users and Librarians Work Together
Linda S Katz
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Electronic Resources : Use and User Behavior
Linda S Katz
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Coming of Age in Reference Services : A Case History of the Washington State University Libraries
Linda S Katz
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Gifts and Exchanges : Problems, Frustrations, . . . and Triumphs
Linda S Katz
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Reference Services and Media
Linda S Katz
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Readers, Reading, and Librarians
Linda S Katz
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New Technologies and Reference Services
Linda S Katz
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Doing the Work of Reference : Practical Tips for Excelling as a Reference Librarian
Linda S Katz
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Doing the Work of Reference : Practical Tips for Excelling as a Reference Librarian
Linda S Katz
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Reference Services and Media
Linda S Katz
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Selecting Materials for Library Collections
Linda S Katz
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Selecting Materials for Library Collections
Linda S Katz
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Out-of-Print and Special Collection Materials : Acquisition and Purchasing Options
Linda S Katz
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Out-of-Print and Special Collection Materials : Acquisition and Purchasing Options
Linda S Katz
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Joint-Use Libraries
Rita (Florida Atlantic University, USA) Pellen
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Rita (Florida Atlantic University, USA) Pellen
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The Image and Role of the Librarian
Linda S Katz
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