Assessing Service Quality : Satisfying the expectations of library customers
Peter Hernon
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Peter Hernon
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Add to BasketGetting Started with Evaluation
Peter Hernon
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Peter Hernon
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Robert E. Dugan
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Rita (Florida Atlantic University, USA) Pellen
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Rita (Florida Atlantic University, USA) Pellen
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Rita (Florida Atlantic University, USA) Pellen
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Add to BasketLibraries Beyond Their Institutions : Partnerships That Work
Rita (Florida Atlantic University, USA) Pellen
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Rita (Florida Atlantic University, USA) Pellen
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Add to BasketViewing Library Metrics from Different Perspectives : Inputs, Outputs, and Outcomes
Robert E. Dugan
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Wyoma VanDuinkerken
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The Facet Performance Measurement and Metrics Collection
Sharon Markless
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