Assessing Service Quality : Satisfying the expectations of library customers
Peter Hernon
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The Facet Library Management Collection
Wyoma VanDuinkerken
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The Facet Performance Measurement and Metrics Collection
Sharon Markless
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Statistics : A Component of the Research Process
Peter Hernon
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Convergence and Collaboration of Campus Information Services
Ronald R. Powell
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Viewing Library Metrics from Different Perspectives : Inputs, Outputs, and Outcomes
Robert E. Dugan
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Engaging in Evaluation and Assessment Research
Peter Hernon
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Listening to the Customer
Peter Hernon
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Assessing Service Quality : Satisfying the Expectations of Library Customers
Peter Hernon
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Getting Started with Evaluation
Peter Hernon
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Managing with Data : Using ACRLMetrics and PLAmetrics
Peter Hernon
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Financial Management in Academic Libraries : Data-Driven Planning and Budgeting
Robert E. Dugan
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