Customer Relationship Management : A Global Perspective
Gerhard Raab
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Project Success : Critical Factors and Behaviours
Emanuel Camilleri
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Reflective Teaching, Effective Learning : Instructional Literacy for Library Educators
Char Booth
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The 4 Rs of Reference : Using the Psychology of Question-Asking for Reference Success
David A. Tyckoson
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The Challenges of Born-Digital Fiction : Editions, Translations, and Emulations
Dene (Washington State University) Grigar
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Overdue : Reckoning with the Public Library
Amanda Oliver
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The Kind Librarian : Cultivating a Culture of Kindness and Wellbeing in Libraries
Helen Rimmer
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The Practical Handbook of Library Architecture
Fred Schlipf
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Cultural Humility in Libraries : A Call to Action and Strategies for Success
Shannon D. Jones
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Simple Book Repair Techniques
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Intersections in Healing : Academic Libraries and the Health Humanities
Laureen P. Cantwell-Jurkovic
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Authenticity : Understanding Misinformation Through the Study of Heritage Tourism
William Aspray
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Teaching Digital Storytelling : Inspiring Voices through Online Narratives
Sheila Marie Aird
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The Library Friends, Foundations, and Trusts Handbook
Diane P. Tuccillo
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Young Adult Library Services : Challenges and Opportunities
Anthony Bernier
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Library 2035 : Imagining the Next Generation of Libraries
Sandra Hirsh
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Health Literacy and Libraries
Emily Vardell
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Six Steps to a Long-Range Preservation Plan : A Guide for Cultural Heritage Collections
Sherelyn Ogden
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Things Great and Small : Collection Management Policies
John E. Simmons
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The Handbook of Archival Practice
Patricia C. Franks
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The New Art Museum Library
Amelia Nelson
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Indigenous Archival Activism : Mohican Interventions in Public History and Memory
Rose Miron
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Literacy and Reading Programmes for Children and Young People: Case Studies from Around the Globe : Volume 1: USA and Europe
Patrick Lo
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Literacy and Reading Programmes for Children and Young People: Case Studies from Around the Globe : Volume 2: Asia, Africa, Australia, and the Middle East
Patrick Lo
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