Complaint Management Excellence : Creating Customer Loyalty Through Service Recovery
Sarah Cook
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Customer Care Excellence : How to Create an Effective Customer Focus
Sarah Cook
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Customer Care Excellence : How to Create an Effective Customer Focus
Sarah Cook
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Add to BasketEssential Guide to Employee Engagement : Better Business Performance through Staff Satisfaction
Sarah Cook
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Leading the Customer Experience : Inspirational Service Leadership
Sarah Cook
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Leading the Customer Experience : Inspirational Service Leadership
Sarah Cook
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