Empowerment: HR Strategies for Service Excellence Paperback / softback
by Conrad Lashley
Paperback / softback
- Information
Description
'Empowerment: HR strategies for service excellence' shows managers and students the importance of empowerment as part of human resource strategy.
It provides a critical perspective of this established vital management technique, identifying factors that will lead to a win: win situation for all concerned. When successfully incorporated as part of HR strategy, empowerment can:* enable organizations to gain commercial and competitive advantage* become more flexible* improve employee commitment* use the skills of individual employees to best advantage and enhance personal capabilities. 'Empowerment: HR strategies for service excellence' uses case studies from companies such as McDonalds, TGI Fridays and Harvester Restaurants to build a picture of empowerment of service employees in context, illustrating how different forms of empowerment are employed and different working arrangements are practiced.
Information
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Out of StockMore expected soonContact us for further information
- Format:Paperback / softback
- Pages:320 pages
- Publisher:Taylor & Francis Ltd
- Publication Date:19/06/2001
- Category:
- ISBN:9780750652445
Other Formats
- PDF from £17.99
- EPUB from £17.99
- Hardback from £38.10
Information
-
Out of StockMore expected soonContact us for further information
- Format:Paperback / softback
- Pages:320 pages
- Publisher:Taylor & Francis Ltd
- Publication Date:19/06/2001
- Category:
- ISBN:9780750652445