The Mediator's Toolkit : Formulating and Asking Questions for Successful Outcomes Paperback / softback
by Gerry O'Sullivan
Paperback / softback
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Description
“Dives deep into the psychology of information and emotion in conflict situations . . . Highly recommended for facilitators and negotiators as well as mediators.†—Jennifer Beer, author of The Mediator’s Handbook and negotiation instructor at Wharton School, University of Pennsylvania Knowing how to formulate and ask incisive questions to get to the core of a conflict, challenge entrenched thinking, and shift perspectives is the key to successful conflict resolution.
The Mediator’s Toolkit employs the author’s powerful “S Questions Model†to provide readers with the skills and tools to do just that.
It addresses four dimensions of successful questions for mediation: the subject matter dimension, the structure dimension, the information-seeking dimension, and the shifting thinking dimension.
The toolkit clearly explains:The theory behind each question type, including exploration of relevant neuroscience and psychologyThe purpose of different types of questionsHow the questions workWhen to use different types of questionsHow to build and apply questions to mediation in a non-threatening wayThis essential practical guide will radically sharpen, focus, and improve the questioning skills of qualified mediators, students, lecturers, trainers, and those using questions to challenge and effect change, in any context.
Information
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In Stock - Less than 10 copies availableFree UK DeliveryEstimated delivery 2-3 working days
- Format:Paperback / softback
- Pages:256 pages, 35 Line drawings, black and white
- Publisher:New Society Publishers
- Publication Date:18/09/2018
- Category:
- ISBN:9780865718975
Other Formats
- EPUB from £12.74
Information
-
In Stock - Less than 10 copies availableFree UK DeliveryEstimated delivery 2-3 working days
- Format:Paperback / softback
- Pages:256 pages, 35 Line drawings, black and white
- Publisher:New Society Publishers
- Publication Date:18/09/2018
- Category:
- ISBN:9780865718975