Customer Responsive Management : The Flexible Advantage, Paperback / softback Book

Customer Responsive Management : The Flexible Advantage Paperback / softback

Part of the Total Quality Management series

Paperback / softback

Available to Order - This title is available to order, with delivery expected within 2 weeks
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Description

This book illustrates TQM concepts as they apply to service organizations where a product may or may not be involved.

It addresses nine key management areas including cultivating relationships with customers and capacity management.

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£25.99

£17.93

Available to Order - This title is available to order, with delivery expected within 2 weeks
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